Librotas Online Course Terms and Conditions

This page tells you the terms and conditions (Terms) on which we supply any of the online courses or live programmes (Courses) listed on our website www.librotas.com (our site) to you (namely Smart Author - Self-Study, Smart Author - Community, the Book Marketing Challenge, the Book Launch Blueprint, the Smart Author Writing Sprint, Smart Author Momentum, and any other programmes or workshops we provide from time to time).

Please read these Terms carefully before ordering any Courses from our site. You should print a copy of these terms and conditions for your future reference.

By placing an order on our site, you agree to these Terms and that these Terms take precedence over any other terms and conditions including your own terms of business, any course of dealing or any industry practice.

1. Information about us

1.1 www.librotas.com is a site operated by Librotas Limited ("we" or "us"). Our registered company address is Librotas, C/O Smooth Accounting Limited, 12A The Square, Wickham, Hampshire, PO17 5JQ, and our email address is admin@librotas.com.

2. Your status

2.1 By placing an order through our site, you warrant and confirm that:

(a) You are legally capable of entering into binding contracts;

(b) You are at least 18 years old;

(c) You will only use a Course for your business use and you may not sell, publish or distribute such document or use it in whole or in part to create another document.

3. How the contract is formed between you and us

3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order.  Please note that this does not mean that your order has been accepted.  Your order is an offer to us to buy a Course.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Course is available for access or download (the Download Confirmation).  The contract between us (Contract) will only be formed when we send you the Download Confirmation.

3.2 The Contract will relate only to those Courses whose access or download we have confirmed in the Download Confirmation.  We will not be obliged to supply any other Courses that may have been part of your order until the access or download of such Course has been confirmed in a separate Download Confirmation.

4. Programme access

4.1 Your order will be fulfilled automatically on your receipt of the Download Confirmation but in the event that our automated systems do not work immediately, please contact admin@librotas.com to advise us that the Course has not been made available for access or download. As our systems are automated, we shall not be liable for any delay in the access to or download of any Course.

4.2 The online sessions of the Programme are hosted on secure third-party servers. While we have taken reasonable steps to ensure that the online content is available at all times, we shall not be liable for any unavailability, corruption, or loss of content, whether caused by server issues or other factors.

4.3 Access is usually provided through a secure login and you agree to keep your user details and password confidential and not to disclose them to any third party. You must notify us immediately if you become aware of any unauthorized use of your account. You shall indemnify us against all claims, damages, losses, costs, or expenses (including professional fees) arising from any unauthorized use of your account.

4.4 To fully utilize the digital materials included in the Programme, you will need the following hardware and software: a PC or MAC, internet access, and compatible online conferencing software.

4.5 If you encounter any issues accessing the Course materials or sessions, please contact our support team at admin@librotas.com. We aim to respond within 24 hours.

5. Group and one-to-One Sessions (where applicable)

5.1 Group training sessions - where applicable, the program may include group training sessions. Attendance is limited to the scheduled date and time. Participants are expected to engage actively and respectfully during these sessions.

5.2 Such sessions are usually recorded and you acknowledge and consent to the recording of group sessions, which will be made available to other attendees. The recordings may be used for educational and promotional purposes.

5.3 Participant conduct - participants are required to maintain a respectful environment during group sessions. Disruptive behavior may result in removal from the session without a refund.

5.4 Confidentiality - participants must keep confidential any information shared during group sessions by other participants. Disclosure of such information without consent is strictly prohibited.

5.5 One-to-one sessions - where included in the package, you will be invited to book a one-to-one session. You are responsible for booking this session via our software. To cancel or reschedule a one-to-one session, you must provide at least 24 hours’ notice either using the software or via email to admin@librotas.com. We will make reasonable efforts to reschedule the session at a mutually convenient time. However, if we are unable to accommodate a rescheduling request, we shall not be obliged to refund any amounts paid for the session that you did not attend.

5.6 Late arrival policy - if you arrive late for a one-to-one session, we will attempt to extend the session time if feasible. If extending the session time is not possible, the session will conclude at the originally scheduled time, and we will not be obliged to refund any amounts paid for that session.

6. Title and intellectual property

6.1 All Intellectual Property Rights and all other rights in any Course shall be owned by us. We license all such rights to you on a non-exclusive basis only to such extent as is necessary to enable you to make reasonable use of the Course.

6.2 We shall enforce our Intellectual Property Rights in the Course to the fullest extent possible by law and DISTRIBUTING (WHETHER FOR PAYMENT OR OTHERWISE), PUBLISHING, SELLING OR DISCLOSING A COURSE IS STRICTLY PROHIBITED.

6.3 You may not without our prior written consent make any audio or visual recordings of any part of the course.

6.4 The materials we deliver as part of the course do not in any way constitute advice or recommendations. We are providing training and guidance only. We are not able to advise you on your individual circumstances and shall not be liable for any reliance placed by you on the materials within the course.

6.5 We will endeavour to ensure that all information that we provide within the course is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.

7. Price and payment

7.1 The price of any Course will be as quoted on our site from time to time, except in cases of obvious error.

7.2  These prices exclude VAT except where expressly stated otherwise.

7.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Download Confirmation.

7.4 Each Course has its own payment plan and instalment terms, which will be outlined at the time of purchase. Failure to make timely payments may result in suspension of access to Course materials. The full amount of the Course is due even if you cease participation in the Course at any time.

7.5 Payment Security: We utilise secure payment gateways to protect your payment information. All transactions are encrypted, and your data is processed in accordance with our privacy policy.

7.6 Payment for all Courses must be by such method of payment as is specified on our website. If you choose to pay by PayPal, you must have a valid PayPal account in order to purchase a Course.

8. Refunds and cancellations

8.1 For consumers: If you are purchasing the Services as a consumer (i.e., where you are not purchasing wholly or mainly for the purposes of a business, trade, craft, or profession) you have the right to cancel this agreement within 14 days from the date of this agreement by emailing us at admin@librotas.com.

(a) To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

(b) If you cancel this agreement, we will reimburse you for all payments received in relation to the agreement within 14 days after the date on which we were informed about your decision to cancel.

(c) Please note that if you request the immediate supply of digital content, you acknowledge that you will lose your cancellation rights once you have accessed that content. Additionally, your access to the course materials will be revoked immediately upon cancellation.

8.2 For business customers (including Sole Traders and Limited Companies): If you are purchasing the Services as a business customer:

(a) 30 day cancellation applies to the Smart Author programme only. You may cancel this contract within 30 days from the purchase date by notifying us in writing by emailing us at admin@librotas.com. This right does not affect any statutory rights that may apply.

(b)  Please note that if you request the immediate supply of digital content, you acknowledge that you will lose your cancellation rights once you have accessed that content. Additionally, your access to the course materials will be revoked immediately upon cancellation.

9. Termination of contract

9.1 Although you will have lifetime access to the Programme, we reserve the right to terminate this agreement with a notice period of four weeks. Notice of termination will be provided in writing via email to the address provided during registration.

10. Our liability

10.1 Our Courses are provided on an "as is" basis without any representations or endorsements made and without any warranty of any kind whether express or implied.

10.2 Nothing in these terms attempt to exclude or limit any liability for death or personal injury caused by our negligence (or any other matter for which we are not able to limit or exclude our liability due to applicable law).

10.3 If, for any reason, we are liable for any damages, our total liability shall be limited to the amount of the Course purchased.

10.4 By purchasing a Course, you agree that in no circumstance shall we be liable for any indirect, incidental, special or consequential damages, including, but not limited to:

(a) loss of income or revenue

(b) loss of business

(c) loss of profits or contracts

(d) loss of anticipated savings

(e) loss of data, or

(f) waste of management or office time

however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable arising out of or in any way connected with the use of a Course, under any law or on any basis whatsoever whether contractual or otherwise.

11. Written communications

11.1 You agree that our communication with you will be mainly electronic and via email.  We may however also provide you with information by posting notices on our site. You agree that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

12. Notices

12.1 All notices given by you to us must be given to Karen Williams at admin@librotas.com. We may give notice to you at the e-mail address you provide to us when placing an order.  Notice will be deemed received and properly served 24 hours after an e-mail is sent.  In proving the service of any notice, it will be sufficient to prove that such e-mail was sent to the specified e-mail address of the addressee.

13. Transfer of rights and obligations

13.1 You may not transfer, assign or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

13.2 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

14. Events outside our control

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

15. Waiver

15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

15.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

15.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.

16. Severability

16.1 If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

17. Entire agreement

17.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

17.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

17.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

18. Force Majeure 

18.1 We shall not be liable for any failure to perform our obligations under these Terms if such failure results from events beyond our reasonable control, including but not limited to acts of God, war, riots, fire, floods, or any other events that may hinder the performance of our obligations.

19. Our right to vary these terms and conditions

19.1 We have the right to revise and amend these terms and conditions from time to time.

19.2 You will be subject to the policies and terms and conditions in force at the time that you order Courses from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Download Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Course).

20. Law and jurisdiction

20.1 Contracts for the purchase of Courses through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law, regardless of your location.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Feedback and Testimonials

21.1 Participants may be asked for feedback or testimonials regarding the Course. By providing feedback, you grant us permission to use your comments in promotional materials. If you prefer your feedback to remain confidential, please indicate this when providing it.

 

Updated June 2025